Shipping policy

1. Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment.

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout and vary based on your location and selected shipping method. Estimated delivery times are as follows:

  • Italy: 2-5 business days

  • Europe: 5-10 business days

  • Rest of the World: 10-20 business days

Please note that delivery times are estimates and may vary due to factors outside our control (e.g., customs processing, carrier delays).

3. International Shipping

We ship worldwide! However, international customers are responsible for any customs duties, taxes, or import fees that may apply. We are not responsible for delays caused by customs processes.

4. Shipping Address & Information

Ensure your shipping address is complete and accurate. We are not responsible for orders lost due to incorrect addresses. If you notice an error after placing your order, contact us immediately at support@720helmet.com.

5. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of receiving a damaged item with photos of the product and packaging.

  • For lost packages, please allow additional time for the carrier to investigate.

6. Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Use this to monitor your shipment's progress.

7. Contact Us

If you have any questions or concerns about shipping, feel free to reach out:

Norton Srl
Via Giotto 5
39100 Bolzano, Italy
Email: shop@720helmet.com